In addition to our nationwide and international business-to-business (b2b) operation, we're also proud to retain local and regional expertise that allows us to offer a high quality home delivery service in the north of England and Scotland.
Based in our longstanding HQ in Teesside, our experienced and sophisticated business-to-consumer (b2c) service guarantees a swift response following initial enquiries and orders. In keeping with the demands of today's consumers we are also able to provide precise arrival times and real-time tracking.
Our Services and Solutions
We have enjoyed long-lasting relationships with some of the biggest retailers in the country, delivering everything from electrics to white goods and more. In addition, we cater to private customers who value our high levels of customer service and reliable express courier solutions.
Exceptional Customer Service
The reason we have such strong and longstanding customer relationships is because of our commitment to professionalism and transparency, along with a focus on customer service that is approachable and open. We'll always aim to reflect our customers' values and deliver on their requirements, while maintaining lines of communication throughout. We strive to provide the best service possible, to ensure you'll come back to us again.
White Glove Service
No two jobs are the same and our flexible approach to what you require is reflected in the variety of two-man home delivery services we offer. We can provide 3.5 tonne or 7.5 tonne solutions, while smaller vehicles can also be arranged for restricted access routes.
Our premium White Glove service extends to pallet deliveries and multi-person crews for heavier goods, while returns handling, over-the-threshold delivery, and packing services can also be arranged
Our operation runs 24 hours a day, seven days a week, ensuring that we're constantly on top of the detail and have full visibility over shipments every second of the day. This not only results in swift delivery times, but means we're able to allocate exact time slots for shipment arrival.
As proud members of the Road Haulage Association (RHA), we maintain high standards of road transportation and freight security, and our varied fleet of vehicles allow us to offer a range of services bespoke to your requirements.
From Sprinter Vans through to Rigid Lorries and Articulated Lorries, we can offer less-than-truck-load (LTL), part-truck-load (PTL) or full-truck-load (FTL) depending on your shipment needs. Services include express, overnight, same-day and next-day options, along with additional options to improve efficiency, including groupage and backload services.
We use the latest tracking technology with all of our vehicles to ensure full location visibility for our operations team, and the customer. In addition, our job management system provides further accuracy, with detailed data guaranteeing a transparent and efficient supply chain, and the ability to guarantee dedicated delivery times.
Fully Insured and Proof of Delivery
Items are not only tracked at all times but are also fully insured with Public Liability and Goods in Transit insurance cover. We also require that all items be signed for using proof of delivery (P.O.D) documents.
About Last Mile Logistics
Based in Teesside, within easy reach of all key UK hubs, Last Mile Logistics brings together a team with over 65 years of industry experience to offer national and regional logistics services for businesses large and small.
ISO9001 certified and proud members of the Road Haulage Association (RHA), we're able to combine a reliable and robust nationwide road freight operation along with a trusted regional home delivery service in the north of England and Scotland.
Boasting decades of experience in logistics and home delivery, directors Chris Hardy, Paul Lambert and Craig Wilson lead a dedicated and expert operations team that continues to enjoy strong and lasting relationships with some of the most high profile names in retail and business.
That's because we prioritise an open and transparent relationship with our customers, while continually striving to deliver the most efficient and cost-effective delivery solutions capable of meeting today's last mile challenges. This includes the latest location and inventory tracking technology, alongside smart warehousing and cross-docking options.
Rhenus have used Last Mile for a number of years and have delivered on time every time , the attention to detail and customer service are second to none
ALAN HOLMER - HEAD OF LOGISTICS
High Standards of
Two-Man Home Delivery
Studies show that 45% of online customers now expect to be offered delivery windows of just two hours or less, and 80% expect real-time delivery tracking so they know exactly where their purchased goods are and when.
These high standards of home delivery means that businesses unable to reach those heights are likely to see reputational damage and a direct effect on their top-line. Exceptional and premium delivery service is now a norm that customers count on, and one that is backed by the latest technology and professional white-glove services.
In terms of the latter, our friendly delivery drivers and staff are meticulously trained to provide the best and most efficient service, while our multi-system API integrations ensure we're also ahead of the curve on the former.
From initial enquiry to completed delivery, our in-house systems will track and document every metre taken, and our sophisticated visual reporting will be able to provide key performance indicators (KPIs), including customer ratings and time taken.
For all of your home two-man delivery needs, contact us today for a discussion about how we can help.